Shipping Information
Bassorio Shipping Policy
At Bassorio, we proudly offer FREE shipping on all orders—no minimums, no catches.
Order Processing Times
We process orders within 1-3 business days. During peak seasons or holidays, processing may take up to 7 business days.
Once your order is handed over to the courier, it is officially dispatched and begins its journey to you.
Estimated Delivery Times
Delivery times vary based on your location. Here's what to expect:
📦 USA: 7–12 business days
📦 Canada: 8–14 business days
📦 UK: 7–12 business days
📦 Australia: 8–14 business days
📦 Rest of World: 10–20 business days
Please note: Customs processing or local courier delays may affect delivery timelines, especially during peak periods.
Shipping Accuracy & Address Changes
1. Ensure your shipping address is accurate at checkout.
2. If there’s an issue with your address, our team will reach out via email within 3 business days.
3. If you need to correct your shipping details, email us at support@bassorio.com within 24 hours of placing your order. After that, we can’t guarantee changes.
Unverified or incorrect addresses that go uncorrected may result in cancellation or delay.
Delayed Deliveries
While we aim to get your gear to you fast, delays can happen due to:
1. Courier issues
2. Severe weather
3. Customs inspections
4. Product availability or payment hiccups
We’ll always keep you informed and support you every step of the way. However, Bassorio is not liable for courier delays or issues beyond our control.
Lost or Stolen Packages
If your package goes missing:
1. Contact support@bassorio.com
2. We’ll work with you to investigate and follow up with the courier.
3. You may also file a claim directly with the courier.
While we’re not responsible for lost or stolen items once they leave our warehouse, we’ll do everything we can to assist—and in some cases, offer a replacement depending on the situation.
Policy Updates
Bassorio reserves the right to update this Shipping Policy at any time.
By purchasing from us, you agree to the terms outlined here.
For questions, email us at support@bassorio.com — we’re always happy to help.